• Children under the age of 04 do not pay.
  • Children from 04 to 08 years old pay half the rate.
  • Children over the age of 08 pay the full rate.
  • Rates do not include ground transportation.
  • It is requested to report if clients have any medical condition, allergy and / or food restriction, they are vegetarians.
  • Rates apply from December 16, 2017 to December 15, 2018.
  • Security policies, during observation and codes of conduct:
    – It is requested to use the safety equipment at all times.
    – It is requested to abide by other provisions that the guide and / or captain consider necessary.
    – No alcoholic beverages, smoking or acts of misconduct will be allowed.
    – Avoid dumping garbage into the sea or inside the boat, it has waste compartments.
    – You must not touch, extract or carry any object or species of wild flora and fauna.
    – Wild animals should not be fed, harassed or mistreated.
    – The tour does not guarantee 100% encounters with wild animals.

Reservation request policies
Reservations can be made in the following ways:

Through the online Website: and paying online the total amount of the tour or the 30% deposit.

  • By email:
  • By phone at: 2743-8473 | 4700-1945 | 8873-0072.

Reservation required:

  • For half-day tours, a minimum of 24 hours in advance is required and the minimum is 04 people (there are exceptions).
  • For full day tours, a minimum of 48 hours in advance is required and the minimum is 06 people (there are exceptions).

Payment method policies:
Prepaid rate:

  • Pay at least one day before service 100% of the total cost.
  • Pay a minimum of one day before service 50% of the total cost and the other 50% on the day of the tour.
    You can make payments by electronic transfer, bank deposit, cash and / or debit / credit card.

By transfer to the following accounts:


DOLLARS CURRENT ACCOUNT  ($) 200-02-195-000-252-4 CUSTOMER ACCOUNT 15119520020002529

IBAN CODE CR4815119520020002529

COLON CURRENT ACCOUNT (¢) 200-01-195-000-716-4 CLIENT ACCOUNT 15119520010007164

IBAN CODE CR4815119520010007164

Business name: Ballena Aventura Viajes de Mar S.R.L. | Legal ID: 3-102-516219.

When making payments, you are requested to send proof of payment:
– By email:

Tour cancellation policies:

  • To cancel half-day tours, you must report at least 12 hours in advance, in the case of not reporting you must pay in full.
  • To cancel full-day tours, you must report at least 24 hours in advance, in the case of not reporting you must pay in full.
  • It is requested to immediately report the existence of delays or cancellations of clients or groups, or it will be given as a NO SHOW and the respective total charge will be made.

Policies for refunds:
75% of the money will be returned only in cases of force majeure or due to unfavorable weather conditions.

Information and Customer Service: | 2743-8473 | 4700-1945.
Reservations: || 2743-8473 | 4700-1945.
In case of emergencies: 8641-0746 (Spanish) | 8788-4003 (English).